| Other / Random Anything else! |
02-02-2010, 08:42 PM
|
#1 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Posts: 1
|
Account and Server deleted
For some weird reason my account and server have both been deleted a day after i made the payment to ukgame.
My server was a promod 1.04 server. I was asking for helpdue to the rounds staying at 0 and other problems until eventually the person helping me stopped emailing me back. Then the next day i tried logging in and it said username is not recognised. I have receipt for payment and would like to know why i am not getting my server or account. Thanks.
|
|
|
02-03-2010, 06:25 PM
|
#2 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Location: London, Harrow
Posts: 9
|
I think it would be best to email / open a ticket with UKgame - make sure you include your email address you signed up with, they will be able to sort it.
|
|
|
02-03-2010, 06:32 PM
|
#3 (permalink)
|
|
M247 Staff
Admin
Join Date: Dec 2008
Location: Witness Protection Program
Posts: 1,043
|
Thank you crimsongreen.
Seems the forum users find it best to vent there frustration on the community forum rather than opening a ticket with our support team which can sort any problem 95% of the time
the other 5% are mod requests or (other)
For all support contact our Support team
http://www.ukgame.com/support/
|
|
|
02-04-2010, 01:37 PM
|
#4 (permalink)
|
|
Community Adviser
Moderator
Join Date: Apr 2009
Location: Somerset, UK
Posts: 197
|
Promod's still in beta anyway so there aren't any guarantees it's going to work as it should.
|
|
|
02-06-2010, 07:54 AM
|
#5 (permalink)
|
|
Active Member
Junior Member
Join Date: Feb 2009
Location: France
Posts: 36
|
As far as i remember , when an account is deleted you can't send tickets , just to refresh that all your account has been suspended , there is no ways to get support
It also happened to me once and i was totally frustrated too
But finally UkGame is also a good company and we found the solution ;)
|
|
|
02-06-2010, 02:03 PM
|
#6 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Location: London, Harrow
Posts: 9
|
why not try Email :D?
|
|
|
02-06-2010, 05:38 PM
|
#7 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Posts: 5
|
I just made another account due to my forums account being deleted aswell, ive been emailing this guy back who is an admin on here but i am getting no reply at all. i started emailing him when i opened a support ticket and he kept emailing me back until eventually i got no reply. My support account got deleted, my game account got deleted and so did my forum account. But i brought a server and i am not getting it, which to be fair is illegal.
Please just sort the account at and i'll be happy.
|
|
|
02-06-2010, 10:08 PM
|
#8 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Location: London, Harrow
Posts: 9
|
Hello JDN,
I think your account may be suspended not deleted? - But anyway have you tried Opening a ticket under a new account?
|
|
|
02-07-2010, 08:49 AM
|
#9 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Posts: 5
|
I can't create a new account for a support ticket because it uses my game panel login which has been suspended.
|
|
|
02-08-2010, 08:17 PM
|
#10 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Posts: 5
|
I'm still waiting for a reply from the ticket thing. So am i getting my server or should i try get my money back?
|
|
|
02-11-2010, 10:10 AM
|
#11 (permalink)
|
|
Registered Users
Junior Member
Join Date: Feb 2010
Posts: 5
|
Is anyone gunna sort this out or am i gunna have to get a refund. Cos i kno u dnt do refunds, but i had the server not even a day and i paid for a month which is pathetic. Please sort this out or return my money. Because you have ignored me ever since this happened.
|
|
|
02-11-2010, 03:47 PM
|
#12 (permalink)
|
|
M247 Staff
Admin
Join Date: Dec 2008
Location: Witness Protection Program
Posts: 1,043
|
For all communication on an official level for ukgame use
http://www.ukgame.com/support/
Your account will be accessible even though if your game panel account is suspended or deleted.
This forum is not for venting your frustration, its a community to help other users in the gaming world
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
| Thread Tools |
|
|
| Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 05:42 AM.
|