About ukgame dont have support, not true, in my case since the start i got my server here i knew that some question have no answer here but in mod's forum yes i will surely have my answers
to tell you the truth i never asked in any forum cos i find a lot answers to question from people had similar problems and they got the solution
So my advice to you... keep learning you server setting and ask if you need to ask but never expecting to find a solution in one time (it happen sometimes)
there is no need to blame ukgame for what was your problem

and one more thing (i'll do my steve jobs here^^)
Ask in ukgame forum for help if through Support Tickets you have no solution, i think more than one will help you without a doubt